US-based Direct to Home Satellite Provider

The client is in the business of cable and media broadcasting and retail products.
We handle the customer care, telesales and technical support for this client's cable subscribers based in North America, Australia, Europe, Middle East and Canada. This includes cable subscription enrollment, payment processing, recharging of phone cards recharge their phone cards and buy retail products. There are about 145 agents supporting an average of 75,000 calls monthly.

Blockbuster Inc.

We provide customer care services for a US video rental and sales outfit of this client via email. The support includes general inquiries, complaints, promotional, advertising or other solicitation efforts.