When it comes to pharmaceuticals, extra, special care must be given to customers with inquiries, as the nature of the calls are typically matters of the customers' health. By utilizing professionals such as RN's, LPN's and pharmacists, Source 1 HTMT guarantees that your customers will be handled with the professional attention they need.

With the advent of new FDA reporting requirements, Bristol-Myers Squibb needed a more sophisticated and cost-effective method of categorizing their customer service calls. Existing data-collection software did not capture enough information about calls regarding their over-the-counter healthcare products. BMS engaged Source One to implement a new complex hierarchy for classifying a call. The customized system was swiftly and successfully executed, and further modifications to it have proceeded smoothly.

Additionally, Source 1 HTMT provides a dedicated CSR staff composed exclusively of healthcare professionals — something that sets BMS customer service apart. Studies indicate that BMS consumers have been very satisfied with the information and treatment they've received from Source 1 HTMT CSRs, who handle a wide range of inquiries for both over-the-counter and prescription products.

WWW.BMS.COM