Our current Inbound Contact Center Solutions include:
	Inbound Customer Service
	Technical Help Desk
	Software Product Support and its Help Desk
	Service Provisioning Calls

At Source 1 HTMT, we don't just answer calls — we build relationships. We pride ourselves on answering all of your inbound calls promptly and with the utmost courtesy. In fact, we currently answer 80% of incoming calls within 20 seconds or less, with a 99% busy-free signal.

And because we are only as good as the people who answer our phones, our CSRs are all highly trained teleservice specialists, chosen for their effective communication skills and extensive experience in specific client industries. Prior to receiving your customers' calls, our CSRs are thoroughly educated about your products and/or services. This ensures that calls are handled promptly and with expertise.

We can also easily channel calls to the agent with the right skills or the most expertise for a particular product or financial inquiry, thus assuring that each customer receives the most knowledgeable response. In the unlikely event that we cannot answer a customer's question immediately, we guarantee that they will receive an answer within 24 hours.

To maximize the efficiency of your customer service programs, our advanced Call Management Software (CMS) can ascertain peak calling times for your particular products or services. This enables our contact center administrators to schedule agents in such a way that your customers are always served promptly.