Why force your business needs to fit someone else's system? Harness powerful CRM technology built solely around your customer service needs with CHARMS — Source 1 HTMT's proprietary contact handling and response management system.

Using CHARMS, Source 1 HTMT will build a flexible CRM application to meet your specifications. You control what it does for you with features such as:
	Complete programming flexibility — today and tomorrow.
	Full scalability based on your requirements and budget.
	Comprehensive customer information and history capture.
	Demographic insights and overviews.
	Sales and trend analysis.
	Multiple, simultaneous applications and functionality.
	Email capabilities without leaving the central program.
	Dealer Locator option.
	Custom-built Knowledge Base - "desk reference", allowing for calls to be answered quickly and completely.
	In-depth reporting functions.
	A Technology Liaison, which ensures that all client goals are met and surpassed.