The right technology empowers Source 1 HTMT to work for you. Our technological innovation and responsiveness are crucial to providing effective, cost-efficient customer care.

We specialize in flexible, scalable CRM software solutions with industry-specific functionality. Our advanced technology offers you:
	A proprietary Contact Handling And Response Management System (CHARMS) which lets us build customized CRM software systems.
	Use of Voice Over Internet Protocol (VoIP) and voice/data compression in new centers.
	Internationally leased line connections with 100% built-in redundancy.
	VPN Connectivity for back-up.
	Flexible data capture capabilities.
	Online desk references, which allow for continuous client modification and rapid CSR information retrieval.
	Website integration enabling our CSRs to have the same online experience as your customers.
	The most advanced telephone features for controlling costs, including call length and wrap-up-time minimization.
	Well trained / staffed technical services team available around the clock